Order Process & Production Timeline
Effective Date: September 28, 2024
Last Updated: March 12, 2025
1. Overview
At Fine Art Printing Studio, we follow a carefully structured process for every order to ensure accuracy, quality, and a smooth customer experience. Each key stage—from order placement to production and dispatch—is supported by email notifications, so you’re kept informed every step of the way.
These guidelines outline our typical workflow and timelines. While they help us maintain consistently high standards, we remain flexible and committed to doing our best to meet any unique needs you may have.
If you have specific instructions or time-sensitive requests, please include them in the Additional Notes section at checkout. We’ll review and do our best to accommodate them wherever possible.
2. Overall Estimated Timelines
We aim to complete orders within 1–2 business days if the provided image files fully meet the printing requirements. Any specific deadline or timeline required can be indicated in the additional notes when placing the order or contact us via support@fineartprintingstudio.com.au for confirmation.
Urgent or time-sensitive requests are always supported — with or without an additional charge — and in most cases, no extra fee applies.
Order Type |
Production Timeframe (after confirmation & approval) |
|---|---|
Standard Print Orders |
1-2 business days |
Custom Print Orders |
2-3 business days |
Framed Prints & Stretched Canvas |
5-10 business days |
Bulk Orders |
7+ business days (case-by-case basis) |
3. Order Process & Email Notifications
Order Placement
Order Placement📩 Email: Order confirmation (Order In progress)
Order Review
Order ReviewWe check Image resolution, aspect ratio align with selected print size and any additional requirements provided in the notes
📩 Email: Order On Hold – Action Required (Only if clarification is needed)
⚠️ In case clarification is needed:
• We will contact you via email for confirmation.
• The order will be placed on hold and proceed once clarification is completed.
• This step helps ensure the final result meets your expectations.
Order proceed to print
Order proceed to print📩 Email: Print Completed – Trimming & Shipping Soon
Shipping Label Created
Shipping Label Created📩 Email: Customer is expected to receive notification from AusPost (via email or SMS)
Dispatched – Parcel handed to AusPost.
Dispatched – Parcel handed to AusPost.📩 Email: Order Completed + Invoice Attached
Post Service – Upload image permanently deleted.
Post Service – Upload image permanently deleted. 📩 Email: Post-Service Follow-up
4: Custom Print Requests
For customers requesting custom prints that are not listed in the standard catalog:
1️⃣ Online Form Submission: Customers fill out a custom print request form on our website.
2️⃣ Review & Quotation: We will review the request and respond within 1-2 business days with a quotation or a request for further clarification.
3️⃣ Customer Discussion & Agreement: Any required discussion or clarification will be maintained with a 24-hour response time on our end.
4️⃣ Proceeding with Order: Once the customer agrees, we will provide a custom product URL to complete the order.
5️⃣ Production Begins: Production starts based on the agreed timeline after order is placed.
5: Art Product Orders (Artist Creations)
For ready-made art products (e.g., items from the Artistry Creations section), orders will be:
✅ Packed & shipped within 48 hours after payment confirmation.
✅ Shipping timelines will follow the details in our Shipping Information Page.
Step 5: Shipping & Delivery
Once production is completed, orders are shipped via Australia Post eParcel Services.
• For shipping details, refer to our Shipping Information Page.
6. Order Modifications & Cancellations
Orders may enter production shortly after being placed. If you need to make a change or cancel, please contact us via WhatsApp (text only): +61 438 724 931 as soon as possible.
We’ll do our best to assist before production begins, but changes are not guaranteed once printing has started.
7. Unexpected Delays
While we strive to meet all estimated timelines, unforeseen circumstances such as supply chain disruptions, internal resource constraints, or others may impact production or delivery.
• If a delay is caused by supply chain disruptions or our internal resources, customers have the option to cancel their order for a full refund.We will communicate any significant delays as soon as possible and work with the customer to find an appropriate resolution.